Implementation Coordinator

Role & Duties We are looking for an Implementation Coordinator with strong project coordination, excellent communication, and exceptional problem-solving skills to lead end-to-end client onboarding and software implementation. The ideal candidate is highly organized, customer-focused, and detail-oriented, with the ability to coordinate cross-functional teams, manage multiple implementation projects, and ensure seamless system configuration, data migration, training, and successful client go-live. Onboarding and implementation Own client onboarding from the signed agreement through to go-live. Draft implementation plans and realistic timelines for each client per the agreed requirements. Schedule and run kickoff meetings. Track milestones and keep implementations on schedule. Follow up on outstanding client action items and coordinate the internal teams involved. Data migration and system setup Prepare and guide clients on uploading employee data, and set up the client organisation structure: departments, branches, job titles, employees, payroll, etc. Configure leave, attendance, shifts, and holiday calendars to match client policy. Validate all imported data for accuracy and completeness before go-live. Client communication Act as the main point of contact throughout the implementation. Give clients regular progress updates. Manage expectations and raise risks early rather than late. Build and hold good working relation