Responsibilities
Customer Project Delivery
Manage the end-to-end lifecycle of customer projects from initiation through implementation and closure.
Ensure delivery of projects within agreed scope, timelines, cost, and quality standards.
Coordinate internal teams to ensure successful deployment of customer solutions.
Customer Engagement and Relationship Management
Serve as the primary point of contact for customers during project delivery.
Manage customer expectations and maintain regular communication on project progress.
Build strong relationships with customer stakeholders to ensure satisfaction and trust
Project Planning and Execution
Develop project plans, schedules, and resource requirements.
Define project milestones, deliverables, and implementation timelines.
Ensure project activities are executed according to plan.
Stakeholder Coordination
Coordinate across internal teams including engineering, operations, sales, and support.
Facilitate collaboration between customer teams and internal technical specialists.
Ensure alignment between customer requirements and internal capabilities.
Risk and Issue Management
Identify potential risks and issues affecting project delivery
Implement mitigation strategies and escalate critical issues when necessary.
Manage project changes and scope adjustments in coordination with stakeholders..
Vendor and Resource Management
Manage third-party vendors an
