QSSK-Operations And Customer Success Coordinator- Virtual

Job Purpose This role is the operational backbone of the organization: keeping subscribers well served, internal operations organized, and the leadership team free to focus on growth. It suits someone who enjoys technology, thrives on variety, and is comfortable being the first point of contact across platform administration, customer support, partner coordination, and executive assistance. Key Responsibilities Platform & Quality Administration Monitor new subscriber registrations and review profiles for completeness, accuracy, and quality. Administer user accounts and support verification workflow processing. Run routine QA checks across the platform and monitor content quality and consistency. Test new features pre-release; log, track, and escalate bugs to the development team until resolved. Maintain administrative dashboards and operational records. Subscriber Support Respond to subscriber enquiries (email, chat, phone) within agreed service-level times. Support registration, onboarding, and profile-completion queries; handle subscription and verification-related questions. Track unresolved issues to resolution and escalate complex technical matters appropriately. Maintain accurate customer interaction records; identify recurring issues and recommend fixes. Partner & Supplier Coordination Onboard new marketing partners and suppliers, including documentation and scheduling. Maintain the partner/supplier database, pr