Jr Helpdesk Analyst

About the Role We are looking for a Junior Help Desk Analyst to join our IT team. In this role, you will provide on-site and remote technical support, ensuring the optimal performance of hardware, software, and IT services across the organization. You will act as a key point of contact for users, troubleshooting technical issues, managing IT assets, and delivering an excellent support experience. Key Responsibilities Provide on-site and remote technical support for hardware, software, and IT infrastructure. Install, configure, and maintain operating systems, drivers, Office 365, VPNs, VoIP solutions, and endpoint management tools. Prepare and deploy computers with required business and security configurations, including BitLocker, Endpoint Detection & Response (EDR), .NET Framework, Java, and network settings. Troubleshoot and resolve hardware, software, network, peripheral, and connectivity issues. Diagnose network-related incidents using monitoring tools and troubleshooting methodologies based on the OSI model. Manage and maintain accurate records of IT asset assignments and inventory. Support workstation moves, installations, and equipment deployment according to business requirements. Ensure timely documentation, tracking, and resolution of incidents and requests through the ITSM platform following established procedures. Serve as the primary IT point of contact for assigned branches, departments, or accounts. Provide remote assistance t