Location: Kenya (with oversight of Uganda portfolio)
Credit Process Development
Improve, standardize, and document all credit and collections processes to ensure consistency, transparency, and accessibility.
Implement recommendations from gap analysis to enhance portfolio quality.
Provide structured feedback to Product, Tech, and Data teams to improve processes, customer experience, and repayment behavior.
Ensure full compliance with CBK regulations (under DCP license) and data protection laws.
Review and refine collections dashboards to improve usability and effectiveness.
Ensure alignment of collections operations with internal credit policies and regulatory requirements.
Strategy & Portfolio Performance
Design and implement effective, data-driven collections strategies aligned with portfolio goals.
Participate in Credit Committee meetings, providing insights and strategic recommendations.
Deliver weekly performance insights to support portfolio health and early risk detection.
Contribute to board presentations, highlighting performance and strategy.
Capacity Building & Team Leadership
Develop training materials and continuously upskill the credit and collections teams.
Work closely with the Collections Team Lead to monitor and improve productivity.
Recommend and implement tools to automate processes and improve efficiency.
Design and implement incentive and commission structures to drive performance.
Ensure strategic a
