Operations and Member Experience Coordinator

Deliverables Coordinate day-to-day Secretariat operations and member experience for a Kenya-based climate and governance platform during a formative set-up period, helping translate early momentum into a repeatable operating model for growth. Support Glue Up CRM implementation, member registration, onboarding workflows, member records, membership categories, event-registration workflows, renewal reminders, engagement tracking, and reporting extracts that strengthen the platform's member experience. Serve as the focal point for member communications, engaging board directors, founders, executives, corporate members, and individual members with a polished service orientation. Coordinate Steering Committee administration and operating rhythm, including scheduling, minutes, action tracking, follow-ups, and documentation that keeps strategic priorities moving. Coordinate high-level member events and communications, including logistics, vendor coordination, briefing materials, invitations, newsletters, and social media or website updates. Coordinate governance, compliance, donor, financial, and operational administration with relevant technical leads, including compliance calendars, statutory and tax filing coordination, board-paper preparation, donor documentation, impact narratives, and proposal or pitch-material inputs. Experience Required At least four years of experience in Secretariat coordination, operations, executive support, high-touch member se