What You'll Bring:
Certificate or Diploma or Degree in Business Administration, Front Office Management, Public Relations, Hospitality or Sales
3+ years in customer service, preferably at an automotive workshop or dealership service center
Working knowledge of vehicle servicing terms and job-card processes
Proficient in customer coordination between service floor and client
Strong complaint handling and follow-up skills
Comfortable with basic software/ DMS tools
Good communication in Kiswahili and English
