CDIT Manager

The CD IT Manager is responsible for leading Customer Development IT operations, master data governance, business reporting, systems support, and technology projects to enable efficient field sales execution. The role ensures the integrity of master data, reliability of sales systems, timely business reporting, and effective support of Customer Development technology platforms, including Lever Edge. Key Accountabilities Master Data Management & Governance Own and oversee the creation, maintenance, and governance of Customer Development master data. Ensure master data accuracy, completeness, consistency, and compliance with company standards. Develop and maintain master data policies, procedures, and controls. Work closely with the U2K2 Master Data Management Team to ensure seamless integration and quality of master data across systems. Systems Support & Operations Lead the management of the Service Desk and Lever Edge Support Team. Ensure timely resolution of system incidents, user queries, and technical issues. Monitor system performance and implement corrective actions to minimize downtime. Serve as the primary escalation point for Customer Development systems-related issues. IT Projects & Continuous Improvement Manage the deployment of new IT solutions, enhancements, and change requests. Coordinate system testing, user acceptance testing (UAT), deployment, and post-implementation support. Drive continuous improvement initiatives to