Head of Sales

Summary The Head of Sales will lead the end-to-end revenue strategy and execution, driving aggressive growth across merchant acquisition (enterprise, mid-market, and SME segments). In addition, the role will oversee strategic relationship management, ensuring strong retention, revenue expansion, and long-term value creation across key partners and merchants. This leader will own the full commercial lifecycle–from acquisition to growth and retention. Key Responsibilities Revenue Strategy & Growth Own and deliver the global sales and revenue growth strategy (GMV, revenue, margin). Drive both new business acquisition and existing portfolio growth (upsell, cross-sell, expansion). Identify and unlock new revenue streams including value-added services. Merchant Sales - Acquisition & Growth Drive merchant acquisition across enterprise, mid-market, and SME segments. Lead complex enterprise deal cycles including RFPs, pricing, and contract negotiations. Ensure seamless transition from sales to onboarding to relationship management. Partner with RM team to identify growth opportunities within existing merchant portfolios. Relationship Management & Account Growth Lead and scale a high-performing Relationship Management (RM) / Account Management team. Own merchant and partner retention, satisfaction, and lifetime value. Develop structured account management frameworks: Segmentation (strategic, key, long-tail accounts) Accou