Senior Exports Supervisor M/F

Mission Description The Senior Exports Supervisor is responsible for supervising the day-to-day export operations, ensuring efficient service delivery, regulatory compliance, operational excellence, and high customer satisfaction. The role coordinates export activities, supports business development initiatives, monitors team performance, and ensures timely execution of all export processes in line with company standards and customer expectations. Operational Supervision Supervise daily export operations to ensure timely execution of customer requirements. Coordinate documentation, customs clearance, shipping, transport, and warehouse activities. Monitor operational KPIs and implement corrective actions where required. Escalate operational risks and service issues promptly. Client Service & Relationship Management Maintain strong relationships with existing clients and ensure service excellence. Resolve customer concerns within agreed service levels. Conduct client service reviews and support customer retention initiatives. Support tariff reviews and implementation. Regulatory & Compliance Ensure compliance with customs regulations, KRA requirements, and company procedures. Coordinate submission of bond returns and statutory documentation. Support internal and external audits. Ensure documentation, accuracy and process compliance. Reporting & Performance Monitoring Prepare daily, weekly, and monthly operation