KEY RESPONSIBILITIES:
Define the bank's digital payments, wealth and investments product portfolio strategy ensuring alignment to the division and the bank's overall strategy to deliver set KPIs and seek peer and senior management alignment.
Develop commercial models that directly impact top-line revenue and bottom-line operating costs while delivering best in class product experiences across our channels
Coordinate the implementation of activities across assigned products in partnership with marketing and customer experience to drive customer engagement to grow NPS & reduce CES, grow product as per set KPIs
Daily drive of the assigned digital payments, wealth and investments portfolio performance in partnership with other divisions to ensure customer uptake, usage of the products, reduction in attrition & churn and effective recovery of customers as well as consideration of regulatory requirements.
Launch and scale payment features across mobile apps, wallets, and embedded platforms, ensuring seamless, secure and intuitive payment journeys with high adoption.
Collaborate with partners e.g. fintechs, payment networks, etc. and internal teams to deliver integrated solutions.
Liaise with the vendors & technology teams to ensure correct definition, implementation and documentation of product requirements for new products and customizations of existing to meet specific customer needs.
Identify, document & implement changes for process improvement, in liaison
