<p>
<strong>Headquarters:</strong> EMEA Remote
</p>
<h3>About <a href="http://Customer.io">Customer.io</a></h3>
<p>Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href="http://Customer.io">Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p>
<h3>About the role</h3>
<p>Hi, I'm Matt Lane, Manager of Account Management at <a href="http://Customer.io">Customer.io</a>, and I'm looking for an Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.</p>
<p><strong>This role is open to candidates based in the UK or Ireland only.</strong></p>
<h3>What we value</h3>
<ul>
<li>Commercial ownership — you treat your book of business like it's yours, because it is</li>
<li>Forecasting discipline and data-driven decision-making, not gut feel</li>
<li>Multi-threaded relationships — you build trust across the org, not just with one champion</li>
<li>Expansion through value, not feature gates or mechanical levers</li>
<li>Close partnership with Custo
