Dark Store Picker

Role Purpose The Picker is responsible for accurately and efficiently selecting, quality-checking, and preparing customer order items within the darkstore, directly driving the store's order accuracy, picking speed, and overall customer experience. This role is central to meeting our promise of fast, reliable delivery and directly impacts store SLA performance, waste/shrinkage control, and customer satisfaction scores. Key Responsibilities Pick items accurately against digital order tickets (via handheld device/PDA or picking app) within target time-per-order. Verify product freshness, expiry dates, and quality standards before packing, rejecting damaged or expired stock. Pack orders correctly by category (fragile, frozen, chilled, ambient) to prevent damage and maintain cold-chain integrity. Report stock discrepancies, near-expiry items, and out-of-stock (OOS) SKUs to the inventory/replenishment team in real time. Maintain FIFO/FEFO (first-in-first-out / first-expired-first-out) stock rotation across all assigned aisles. Keep the picking area, shelves, and packing stations clean, organized, and compliant with food safety and hygiene standards. Support stock receiving, put-away, and cycle counts during off-peak periods as directed by the supervisor. Adhere to all health, safety, and PPE requirements, including cold-room protocols where applicable. Escalate equipment faults (PDAs, printers, cold storage) promptly to avoid picking downtime. Me